FREQUENTLY ASKED QUESTIONS
Welcome to www.steelicemold.com. Below are some frequently asked questions and answers. If you have any questions while using our website or services, please feel free to contact us.

  1. How do I place an order?
    Browse the products you are interested in on the website, select the relevant options (such as quantity, color, etc.), and then click the “Add to Cart” button. After completing your purchase, click the shopping cart icon, then follow the prompts to check out and fill in your shipping information.
  2. What payment methods are supported?
    We accept a variety of payment methods, including but not limited to:
    ● Credit card (such as Visa, MasterCard, American Express)
    ● PayPal
    ● UnionPay card
  3. Can the order be modified or cancelled?
    Once the order is confirmed, we will process it as soon as possible. Please contact us within 1 hour of placing the order and we will do our best to help you change or cancel the order. After the order is shipped, it cannot be modified or cancelled.
  4. What is the shipping time and cost?
    ● Shipping time: The specific time depends on your location and the available shipping methods.
    ●Shipping costs: Shipping costs will be calculated and displayed at checkout, and the specific costs depend on the shipping method and destination you choose.
  5. How do I track my order?
    Once you place an order, we will send an order confirmation and tracking information via email. You can check the status of your package on the shipping company’s website using the link provided.
  6. What is the return and exchange policy?
    We offer returns and exchanges within 30 days from the date you receive the item. Please refer to the detailed return and exchange terms on our website for more information.
  7. Is the product quality guaranteed?
    Yes, all products undergo rigorous quality inspections and are guaranteed to meet our standards. If the item you received is defective or damaged, please contact us immediately and we will assist you in returning or exchanging it.
  8. How do I contact customer service?
    If you have any questions or need further assistance, please contact us at:
    ●📧 Email: lightspire@steelicemold.com
  9. Where can I view my order history?
    You can log in to your account and visit the “Order History” section to view all past orders and their status. If you are a visitor, you can check your order information through the order confirmation email.
  10. Are all the products available on the website in stock?
    We regularly update the inventory information on the website, but due to fluctuations in demand, some items may be temporarily out of stock. In this case, we will promptly inform you about the inventory status after you place your order.

If you have more questions, please feel free to contact us. Thank you for visiting www.steelicemold.com and hope you have a pleasant shopping experience here!