SHIPPING INFORMATION
Thank you for choosing www.steelicemold.com. Below are our shipping terms and conditions to make sure you understand all the information about the shipping of your order.

  1. Shipping Areas
    We offer global shipping services and support delivery within Europe as well as international orders.
  2. Shipping Time
    ●Within Europe:
    ○ Standard Shipping: 5 working days
    ●Outside of Europe:
    ○ Standard Shipping: 11 working days
    Please note that shipping times may be affected by weather, customs processing and other unforeseen factors, so the times stated are only estimates.
  3. Shipping Costs
    Shipping costs will vary depending on the weight of your order, the delivery address and the selected shipping method. The system will automatically calculate and display the shipping costs during checkout.
  4. Partnered Couriers
    We work with the following couriers to ensure that your package is delivered safely and quickly:
    ●DHL
    ●FedEx
    ●UPS
    ●Chronopost
    ●PostNL
    After you place an order, we will select the appropriate courier for shipment based on your address and the selected shipping method.
  5. Order Tracking
    You will receive a confirmation email with a tracking number after your order is shipped so that you can track the shipping status of your package in real time.
  6. Duties and Import Taxes
    For international orders, customs duties and import taxes may be incurred and these charges are borne by the recipient. Before placing an order, please consult the relevant tax policies of your country/region to avoid any delays.
  7. Undelivery and Return Policy
    If the courier cannot be successfully delivered during the delivery process, the courier company will contact you for confirmation. If the package is returned due to undeliverable, we will contact you to confirm the re-delivery or refund.
  8. Contact Us
    If you have any questions about the shipping terms or need further assistance, please feel free to contact our customer service team:
    ●📧 Email: lightspire@steelicemold.com

Thank you for choosing www.steelicemold.com, and look forward to providing you with quality service and products!